Verizon Cloud FAQs - Sync & Back up Content (2024)

Table of Contents
Page contents About Verizon Cloud Managing your Verizon Cloud account Managing content in Verizon Cloud Managing content in Verizon Cloud from your mobile device Verizon Cloud Private Folder (Verizon Cloud mobile app only) Using Tag and Search in Verizon Cloud (Verizon Cloud mobile app only) Using Locations in Verizon Cloud (Verizon Cloud mobile app only) Using the Verizon Cloud app on your mobile device Using Verizon Cloud on your computer Verizon Cloud Backtrack file restore What to know before performing a Backtrack File Restore Bring your Verizon Cloud account to Verizon Using Verizon Cloud while on another carrier Troubleshooting Additional support Complete a transaction My Verizon Cloud Shop
  • Introduction
  • About Verizon Cloud
  • Managing your Verizon Cloud account
  • Managing content in Verizon Cloud
  • Managing content in Verizon Cloud from your mobile device
  • Verizon Cloud Private Folder (Verizon Cloud mobile app only)
  • Using Tag and Search in Verizon Cloud (Verizon Cloud mobile app only)
  • Using Locations in Verizon Cloud (Verizon Cloud mobile app only)
  • Using the Verizon Cloud app on your mobile device
  • Using Verizon Cloud on your computer
  • Verizon Cloud Backtrack file restore
  • What to know before performing a Backtrack File Restore
  • Bring your Verizon Cloud account to Verizon
  • Using Verizon Cloud while on another carrier
  • Troubleshooting

Page contents

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Page contents

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Back up your digital world with Verizon Cloud. Learn how to store photos, videos, files and more with storage for up to 5 users and unlimited eligible devices. Access your files, share memories and order gifts with the Verizon Cloud app.

About Verizon Cloud

    What is Verizon Cloud?
    Who is eligible for Verizon Cloud?
    What types of files can I store in Verizon Cloud?
    How much does Verizon Cloud cost and what are my storage options?
    Can I enroll in a free trial of Verizon Cloud?
    I have a Verizon Cloud Unlimited Group or Verizon Cloud 2TB plan. How do I add users under my plan subscription or move existing users under one subscription?
    How do I get Verizon Cloud on my phone, tablet or computer?
    What are Verizon Cloud storage and file size limits?
    I don't see some of my files in the cloud. Does Verizon Cloud upload from certain locations on my phone, tablet or computer?
    Where are files stored on my phone, tablet or computer when I download them from Verizon Cloud?
    Is there any type of content that I shouldn't store on Verizon Cloud?

Managing your Verizon Cloud account

    How do I know how much Verizon Cloud storage I've used?
    My current plan includes Verizon Cloud storage for no additional cost. What happens if I switch to a plan that doesn't include Verizon Cloud?
    If I switch my Verizon Cloud storage from Unlimited Group to 2TB or vice versa, does anything happen to the shared users on my plan?
    I have a shared Verizon Cloud plan. What happens if I remove a user, a user leaves, or I switch to a storage option that’s not shared?
    How do I cancel my Verizon Cloud subscription?

Managing content in Verizon Cloud

    How do I back up my content with the Verizon Cloud app?
    How do I manage the content backed up from other devices on my Verizon Cloud plan?
    When I delete something from my phone, tablet or computer, will it be saved in Verizon Cloud?
    How do I download content from Verizon Cloud?
    Can I create albums or playlists using Verizon Cloud?

Managing content in Verizon Cloud from your mobile device

    How do I back up my content with the Verizon Cloud app?
    Can I use the Verizon Cloud app to transfer my content from my old phone to my new phone?
    How do I sync my contacts using the Verizon Cloud app?
    How do I backup my videos using the Verizon Cloud app on an Apple mobile device?
    How do I manage my text messages and call logs with the Verizon Cloud app?
    How many of my text messages will sync to Verizon Cloud?
    When I delete something from my phone and tablet, will it be saved in Verizon Cloud?
    How do I get my contacts on my new phone from Verizon Cloud?
    How do I download content from Verizon Cloud?
    How do I know if content on my phone is stored in my Verizon Cloud account?
    Will I use wireless data to upload or download files on my device with the Verizon Cloud app?

Verizon Cloud Private Folder (Verizon Cloud mobile app only)

    What is the Private Folder in the Verizon Cloud app?
    How do I access my Private Folder in the Verizon Cloud app?
    How do I use my Verizon Cloud Private Folder?
    Does the Verizon Cloud app access or store my personal biometric information?
    Can I change my Private Folder PIN using the Verizon Cloud app? What if I remove security from my device?
    Why am I getting locked out of my Private Folder in the Verizon Cloud app?

Using Tag and Search in Verizon Cloud (Verizon Cloud mobile app only)

    How can I search or organize my photos?
    How do I turn on Verizon Cloud Tag and Search in the Verizon Cloud app?
    Does the Verizon Cloud app's Tag and Search feature recognize faces in photos?
    Can I add a name to a person in my Verizon Cloud People album using the Verizon Cloud app?
    I'm seeing the same person twice in my People album. Can I combine them into one person?
    Can I turn off the Verizon Cloud app's Tag and Search feature?
    If I have turned on Tag and Search, how long does Verizon Cloud retain the data associated with my face groupings?

Using Locations in Verizon Cloud (Verizon Cloud mobile app only)

    What is the Verizon Cloud Locations feature in the Verizon Cloud app?
    How do I turn on the camera app's location setting in my mobile device?
    How do I access the Locations feature in the Verizon Cloud app?
    What happens to the Verizon Cloud app Locations feature if I disable location for my camera app?

Using the Verizon Cloud app on your mobile device

    How do I sign in to the Verizon Cloud app?
    How do I view content in my Cloud library using the Verizon Cloud app?
    What can I do with my Cloud content using the Verizon Cloud app?
    How can I sort my files using the Verizon Cloud app?
    How can I view my favorites using the Verizon Cloud app?
    Can I create albums using the Verizon Cloud app?
    Can I create playlists using the Verizon Cloud app?
    How do I favorite my content in Verizon Cloud using the Verizon Cloud mobile app?
    How do I download a file in Verizon Cloud using the Verizon Cloud app?
    What is the Verizon Cloud for Desktop feature that I see on my Verizon Cloud mobile app?
    How do I download the Verizon Cloud desktop app using the QR code?
    After I scan the QR code, does the Cloud for Desktop app download start automatically?
    If I can't scan the QR code, what should I do to get Verizon Cloud for Desktop?
    Does the QR code have an expiration?

Using Verizon Cloud on your computer

    How do I sign in to the Verizon Cloud app?
    Can I use the Verizon Cloud app on my computer to upload a file to my online storage?
    Can I upload a file from my computer and then play or download that file on my phone with Verizon Cloud?
    Can I set the Verizon Cloud app on my desktop to automatically back up my content?
    Why don't I see the Verizon Cloud app?
    Does the Verizon Cloud app on my desktop automatically update?
    How do I view content in my Cloud library?
    What can I do with my Cloud content?
    How can I sort my files?
    How can I view my favorites?
    Can I create albums?
    Can I create playlists?
    How do I favorite my content in Verizon Cloud?
    How do I download a file in Verizon Cloud?

Verizon Cloud Backtrack file restore

    What is Backtrack?
    How do I launch Backtrack from my desktop?

What to know before performing a Backtrack File Restore

    How do I choose a date and perform a Backtrack on my device?
    How far does Backtrack go back?
    What does "Number of Modifications" mean?
    What does Backtrack do to my files?
    What does Backtrack not do?
    How does Backtrack work with Archive files?
    Can I undo a Backtrack?
    How do I use Backtrack to recover files after suspected ransomware?
    Can I Backtrack again?
    What if I think Backtrack didn't recover the correct file?
    What if I want to Backtrack files to a different location?
    What if my stored information isn't appearing in Backtrack?
    Does Backtrack affect my storage quota?

Bring your Verizon Cloud account to Verizon

    I'm switching to Verizon from another carrier. Can I bring my existing Verizon Cloud account with me?
    I changed my wireless carrier to Verizon, and I don't see my Verizon Cloud content. What should I do?
    What happens to my existing Verizon Cloud billing when I switch to Verizon from another carrier?

Using Verizon Cloud while on another carrier

    If I no longer have Verizon service, can I continue using Verizon Cloud?
    Can I have a Verizon Cloud account even if I'm not on the Verizon network?
    How do I manage and/or change my Verizon Cloud payment information if I don't have Verizon service?
    What payment options are available for my Verizon Cloud subscription if my wireless service isn't with Verizon?

Troubleshooting

    How can I make my first Verizon Cloud backup faster?
    What should I do if I get a "Windows Projected File System is disabled" error?
    Where can I get additional help with Verizon Cloud?

Additional support

Verizon Cloud Beta Lab FAQs
Content Transfer Center
Verizon Cloud FAQs
Visit Verizon Community

Complete a transaction

How to use Verizon Cloud
How to set up Verizon Cloud
How to switch to Verizon Cloud

Shop

Buy smartphones
Verizon Unlimited data plans
Verizon Cloud - Mobile phone backup

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Verizon Cloud FAQs - Sync & Back up Content (2024)
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